Shipping and returns policy
RETURN AND CANCELLATION POLICIES
In compliance with current regulations, the customer has the right to return any item purchased on reprorace.com or our company's subdomain within a maximum period of 14 calendar days, from the date of receipt by the customer of the product or service.
In the case of specific software developments for our client, ReproRACE will not accept returns as long as the digital development is in accordance with the agreed specifications. In Stage1 light vehicle programming, ReproRACE grants a 7-day satisfaction guarantee, during which the customer may request a refund and rewrite of the original vehicle data. In case a copy or manipulation of our electronic development is detected, ReproRACE reserves the right to reject the return of any amount paid.
The client will not have to provide any explanation or justification to be able to exercise their right to return, any item, purchased in reprorace.com or subdomain of our company, returned in its original packaging, sealed and in perfect condition will be accepted without further ado.
In the case of services offered by our company, returns of services satisfactorily delivered to third parties will not be accepted.
Before making the return, it must be communicated to our Customer Service department, at the following email address:
If the return of the item is caused by a defect in the item or a dispatch error on the part of Diagart Engineering, SL, it will bear the cost of the return and new shipment. If the reason for the return is an error in the order by the customer or that the order does not satisfy him, Diagart Engineering SL will refund the amount of the returned product or products, provided that the merchandise and its packaging are in perfect condition. , but in no case will you pay the shipping or return costs or customs or customs costs.
The customer may cancel the order at any time. If the order is canceled before the merchandise is dispatched, the customer will have no expense. In the case of a cancellation after the dispatch of the merchandise, the customer must pay the shipping costs as well as the costs of returning the order.
You have doubts? Contact us