Política de Devoluciones, Envíos y Garantías
Commercial conditions for professional software and hardware: shipping, guarantees, return exclusions, and incident procedures in Spain.
Custom software Licensed hardware Consumers
Custom software Does not admit return or withdrawal once initiated or delivered, except for imperative legal obligation. Hardware and licenses Equipment with activated license, supplier registration or special order do not admit return except for conformity defect. Legal framework LSSI, TRLGDCU and civil/commercial regulations apply only to what is mandatory for each type of customer and product.
Index Return, shipping and warranty conditions 12 sections 1. Scope and acceptance 2. Product classification 3. Custom software 4. Licensed/supplier hardware 5. Standard hardware 6. Shipments and deliveries 7. Transport incidents 8. Warranties 9. Exclusions 10. Consumer clients 11. Refunds and credits 12. Modifications
RMA Requests and Warranties For any technical or transport incident, send order number, serial, description and evidence. Send incident Go to contact