Tienda ReproRACE

Everything you need to offer electronics in your workshop.

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We explain our

Terms and Conditions

use, sale and returns.

  2. GENERAL INFORMATION

    In compliance with the duty of information set forth in Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE), the general information data of this website (hereinafter, “Website”) are indicated below:

    • Website Owner:
      ReproRACE SL
      CIF: B75382259
      Address: Avenida de los Montes de Oca, 20, nave 15 – 28703 San Sebastián de los Reyes (Madrid)
      Contact phone: +34 91 060 04 99
      Contact email: info@reprorace.com

    II. GENERAL TERMS AND CONDITIONS OF USE

    1. Object of the Conditions: The Web Site

    These General Conditions of Use (hereinafter, “Conditions”) regulate access to and use of the ReproRACE.com Website. For the purposes of these Terms, the Website shall mean the external appearance of the screen interfaces (both static and dynamic), the navigation structure and all elements (hereinafter, “Content”) and services or resources (hereinafter, “Services”) that ReproRACE makes available to Users.

    ReproRACE reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Content or Services that may be incorporated. The User acknowledges and accepts that ReproRACE may interrupt, deactivate and/or cancel, at any time, any of the elements that are integrated in the Website or the access to the same.

    2. Access and use of the Web Site

    • Access to the Web Site is free of charge, except for the cost of connection through the telecommunications network contracted by the User.
    • Certain Content or Services may require prior subscription or registration by the User, in which case the User will be expressly informed of the procedures to be followed.

    3. The User

    The access, navigation and use of the Website, as well as the interaction in its spaces (comments, blogging, etc.), grants the condition of User and implies the acceptance of all the Conditions in force at all times. It is recommended to read them periodically for updates.

    The User agrees to make proper use of the Website and assumes the following obligations:

    • Use the information, Content and/or Services offered by ReproRACE in accordance with the law, morality and public order, refraining from conduct that violates the rights of third parties or may damage the normal operation of the Website.
    • Provide truthful and lawful data in the available forms. If you detect any misuse of your data (such as theft, loss or unauthorized access to credentials), you must inform ReproRACE immediately.

    ReproRACE reserves the right to remove any comment or contribution that it considers contrary to the law, to the dignity of the person or that, in its opinion, is not appropriate for publication. In any case, ReproRACE will not be responsible for the opinions expressed by Users through its participation tools.

    Mere access to the Website does not imply any commercial relationship between ReproRACE and the User. This Website is intended for any person (regardless of age) who wishes to access and browse its pages, provided that he/she does so in compliance with the applicable regulations.

    III. ACCESS AND NAVIGATION ON THE WEB SITE: EXCLUSION OF WARRANTIES AND LIABILITY

    ReproRACE does not guarantee the continuity and availability of the Website or its Content or Services. Although reasonable efforts will be made to ensure the proper functioning of the Website, ReproRACE makes no representations or warranties that access will be uninterrupted or error-free.

    Likewise, ReproRACE shall not be liable for any damages (including, but not limited to, damage to computer systems or the introduction of viruses) arising from accessing, browsing or using the Website. In particular, ReproRACE assumes no liability in the event of network failures, interruptions, absence or defects in telecommunications that may occur while the User is browsing the Website.

    IV. PRIVACY AND DATA PROTECTION POLICY

    In compliance with current legislation, ReproRACE undertakes to adopt the necessary technical and organizational measures, depending on the level of security appropriate to the risk of the data collected.

    Applicable regulations

    This privacy policy is adapted to the Spanish and European regulations in force regarding the protection of personal data on the Internet, including:

    • Regulation (EU) 2016/679 (GDPR) of 27 April 2016.
    • Organic Law 3/2018 (LOPD-GDD), of December 5, on Personal Data Protection and guarantee of digital rights.
    • (Additional references) Royal Decree 1720/2007, of December 21, 2007, to the extent that it has not been repealed by subsequent regulations.
    • Law 34/2002 (LSSI-CE), of July 11, 2002, on Information Society Services and Electronic Commerce.

    Identity of the data controller

    • Data controller:
      ReproRACE SL (CIF: B75382259)
      Address: Avenida de los Montes de Oca, 20, nave 15 – 28703 San Sebastián de los Reyes (Madrid)
      Tel.: +34 91 060 04 99
      Email: info@reprorace.com

    3. Data Protection Delegate (DPD/DPO)

    The Data Protection Officer (DPO) oversees compliance with data protection regulations. The User can contact the DPO appointed by ReproRACE at:
    lopd@reprorace.com

    4. Registration of Personal Data

    In compliance with the RGPD and the LOPD-GDD, it is informed that the personal data provided by the User through the forms on the Website will be processed in order to facilitate, expedite and fulfill the commitments established between ReproRACE and the User, as well as to respond to requests or queries sent by the User.

    Similarly, ReproRACE maintains a register of processing activities that details the purposes, operations and other circumstances required by the regulations (art. 30 RGPD), unless the exception of art. 30.5 RGPD applies.

    5. Principles applicable to treatment

    The processing of the User’s personal data shall be governed by the principles set forth in art. 5 RGPD:

    1. Fairness, loyalty and transparency
    2. Purpose limitation
    3. Data minimization
    4. Accuracy
    5. Limitation of the conservation period
    6. Integrity and confidentiality
    7. Proactive responsibility

    6. Categories of personal data

    Only identifying data (e.g. first name, last name, e-mail address, telephone number, etc.) is processed. In no case are special categories of data collected.

    7. Legal basis for processing

    The legal basis for data processing is the express and verifiable consent of the User. The User may withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

    When mandatory information must be provided in a form, it will be expressly indicated, as it is essential to manage the User’s request or query.

    8. Treatment purposes

    Personal data is collected for:

    • Facilitate and expedite the commitments established or the relationship with the User.
    • Manage requests or inquiries.
    • Possible commercial, statistical or marketing purposes, within the corporate purpose of ReproRACE and always respecting the consent given.

    9. Retention periods

    The data will be kept for the time strictly necessary to fulfill the corresponding purpose or until the User requests its deletion. As a general rule, this may be up to a maximum of 10 years, based on applicable legal obligations or withdrawal of consent.

    10. Recipients of personal data

    No data will be transferred to third parties unless legally required or necessary for the provision of a service requested by the User, in which case the User will be informed and, if appropriate, consent will be obtained.

    11. Personal data of minors

    Only persons over the age of 14 may consent to the processing of their personal data. For children under 14, the consent of parents or guardians is required.

    12. Secrecy and security of personal data

    ReproRACE implements the necessary technical and organizational measures to ensure data security, including encrypted protection of communications by SSL certificate. However, due to the nature of the Internet, the absolute invulnerability of the network cannot be guaranteed. In the event of a security breach involving a high risk to the rights of individuals, ReproRACE undertakes to notify the authorities and the Users concerned as soon as possible.

    13. User Rights

    The User has the right to exercise before ReproRACE:

    • Right of access
    • Right of rectification
    • Right to suppression (“right to be forgotten”)
    • Right to limitation of processing
    • Right to data portability
    • Right of opposition
    • Right not to be subject to automated decisions, including profiling

    To exercise these rights, the User shall send a written communication to ReproRACE (reference: “RGPD-ReproRACE.com”) attaching a copy of the ID card or equivalent document and stating the purpose of the request. It may be sent by post or email:

    • Postal address: Avenida de los Montes de Oca, 20, nave 15 – 28703 San Sebastián de los Reyes (Madrid)
    • E-mail: info@reprorace.com

    14. Complaints to the supervisory authority

    In the event that the User considers that there is a breach of the regulations, he/she may file a complaint with the Spanish Data Protection Agency (AEPD) : http://www.aepd.es.

    15. Acceptance and Changes to this Privacy Policy

    The use of the Website implies acceptance of this Privacy Policy. ReproRACE may modify it due to legislative, jurisprudential or doctrinal changes. It will not be informed on an individual basis, so its periodic consultation is recommended.

    V. COOKIE POLICY

    Accessing or browsing this Web Site may involve the use of cookies, information files that are stored on the User’s device to remember certain interactions and facilitate subsequent use of the Web Site.

    Information gathered

    Cookies can collect data such as date and time of visit, pages viewed, time spent or sites visited before and after. In no case will access to personal data that the user has not provided voluntarily. Those cookies that allow the identification of a person are also governed by this Privacy Policy, requiring express consent for its use.

    2. Own Cookies

    ReproRACE uses its own cookies to optimize the Website and improve the user experience. In no case do they collect information for purposes other than those described here.

    3. Social Networking Cookies

    The Website may incorporate social network plugins (Facebook, Instagram, Twitter, etc.), which may install cookies in the User’s browser. In this case, each social network has its own privacy policies and cookies, being itself responsible for their treatment.

    4. Disabling, rejecting and deleting cookies

    The User can configure his browser to disable, reject or delete cookies in whole or in part. The procedures differ depending on the browser (Chrome, Firefox, Safari, Explorer, etc.). Some functionalities of the Website may be affected if they are disabled.

    5. Changes in the Cookies Policy

    ReproRACE reserves the right to modify this Cookie Policy to adapt it to possible regulatory or technical changes. It is recommended to consult this page periodically.

    VI. LIAISON POLICY

    The Web Site may make available to Users links, directories or search engines that allow them to access sites managed by third parties. The installation of these links has the sole purpose of facilitating the search for information available on the Internet.

    ReproRACE does not offer or market on its own behalf or through third parties the products and/or services available on such linked sites, nor does it guarantee their availability, accuracy or legality. Nor does it control, approve or endorse the content that may be found on such sites.

    The User or third party wishing to establish a hyperlink from a website other than that of ReproRACE should be aware that:

    • Reproduction – in whole or in part – of the Contents and/or Services of the Website is not permitted without express authorization.
    • False, inaccurate or outdated statements about the ReproRACE Website are not permitted.
    • The establishment of the hyperlink does not imply the existence of a relationship between ReproRACE and the owner of the web page where it is placed, nor the knowledge and acceptance of the contents or offers of said site by ReproRACE.

    VII. INTELLECTUAL AND INDUSTRIAL PROPERTY

    ReproRACE, by itself or as an assignee, is the owner of the intellectual and industrial property rights of the Website and of the elements included therein (images, audios, videos, software, texts, trademarks, logos, etc.). These contents are protected by Spanish and EU regulations and international treaties signed by Spain.

    Their reproduction, distribution or public communication, including making them available, for commercial purposes, is prohibited without the prior written authorization of ReproRACE. The User may view, copy and even store the elements of the Website provided that it is for personal and private use, refraining from removing or manipulating any protection device or security system.

    In the event that the User or a third party considers that there has been an infringement of its intellectual property rights by the inclusion of certain content on the Website, it must immediately notify ReproRACE through the contact details indicated in the General Information.

    VIII. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

    ReproRACE reserves the right to take any civil or criminal action it deems necessary for improper use of the Website or for breach of these Terms and Conditions.

    The relationship between the User and ReproRACE shall be governed by current Spanish law. In the event that any dispute arises regarding the interpretation or application of these Terms and Conditions, it shall be submitted to the corresponding judges and courts according to law.

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ONLINE STORE RETURN POLICY

  1. Right of withdrawal (within 14 days)
    In accordance with current regulations on the protection of consumers and users, the Customer has a period of 14 calendar days to withdraw from the purchase made through our online store, without justification. This withdrawal period will start from the date on which the Customer or a third party authorized by the Customer receives the product.

  2. Procedure for exercising the right of return

    • The Customer must communicate his intention to return the product by contacting our Customer Service Department, by e-mail at the following address [correo de contacto] or by calling [número de teléfono]within the 14 calendar days indicated.
    • Once the request has been received, detailed instructions on how to proceed with the return (shipping address, return authorization number, etc.) will be provided.
    • It is important that the product is returned in the same condition in which it was delivered, together with its original packaging and labeling, without having been used beyond reasonable verification of the same.

  3. Return conditions

    • The product must be in perfect condition, with no signs of use beyond what is necessary to verify its correct condition and operation.
    • The original packaging (box, bags, protections, manuals or accessories) will be part of the returned goods.
    • In case the product is returned incomplete, damaged or with clear signs of misuse, ReproRACE reserves the right not to refund the full amount or to refuse the return, depending on the circumstances.

  4. Cost of return shipment

    • If the return is due to a shipping error or a defective product, ReproRACE will pay for the cost of collection and reshipment, if applicable.
    • If the return is due to personal reasons (change of opinion, does not meet expectations, etc.), the return shipping costs shall be borne by the Customer, unless otherwise stipulated in the applicable regulations.
    • It is advisable that the Customer keeps the proof of return shipment for possible future claims.

  5. Time and form of reimbursement

    • Once the product is received at our facilities and its condition is verified, we will proceed to refund the corresponding amount, following the same payment method used in the original purchase, whenever it is technically possible.
    • The estimated time for reimbursement is 7 to 14 business days from receipt of the returned merchandise, which may vary depending on the financial institution or payment gateway involved.

  6. Exceptions and exclusions

    • No returns will be accepted for customized products or products made specifically at the Customer’s request, unless they present manufacturing defects or have been delivered erroneously.
    • Also, by their very nature, digital products or services that have already been downloaded or used, as well as those items that cannot be returned for reasons of hygiene or health protection once unsealed, will not be eligible for return.
    • In any case, the existence of a manufacturing defect or lack of conformity shall be subject to the legal guarantee established by law, and shall be dealt with in accordance with the regulations in force.

  7. Products damaged during transport

    • If the product arrives damaged due to transport, the Customer must immediately (within 24-48 hours of receipt) contact our Customer Service and attach evidence (photographs, description of the damage, etc.).
    • An appropriate solution will be offered, either product replacement, repair, credit or refund, as appropriate.

  8. Customer Service

    • For any questions, clarification or incident related to returns, the Customer may contact:
      • Email: [correo de contacto]
      • Phone: [número de contacto]

  9. Applicable legislation

    • This return policy is governed by the applicable Spanish and European consumer and e-commerce regulations.
    • In the event of litigation, the parties shall submit to the Courts and Tribunals that are competent according to the legislation in force.

Last update: December 30, 2024